Privacy Policy

Privacy Policy

Last updated: June 5, 2026
Website: https://www.xcmcnc.com/
Email: [email protected]

1. Introduction

We respect your privacy and are committed to protecting any personal information you provide through this website.

This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit our website or contact us through our forms, email, WhatsApp, or other communication channels.

2. Information We Collect

We may collect personal information that you voluntarily submit through our contact forms, quotation forms, email, WhatsApp, or other inquiry channels, including:

– Your name
– Email address
– Phone number or WhatsApp number
– Company name
– Country or region
– Project requirements
– Drawings, files, or technical documents you upload
– Material, quantity, tolerance, surface finish, and other technical requirements related to your inquiry

We may also collect limited technical information when you visit our website, including:

– IP address
– Browser type
– Device type
– Operating system
– Referring website
– Pages visited
– Date and time of visit
– Basic security and performance logs

3. How We Use Your Information

We use the information you provide for the following purposes:

– To respond to your inquiries
– To review your drawings, technical requirements, and project details
– To provide quotations for CNC machining services
– To communicate with you about requested products or services
– To improve our website, content, and user experience
– To measure the performance of our advertising campaigns
– To protect our website from spam, abuse, fraud, and security threats
– To comply with applicable legal, tax, accounting, or operational requirements

We do not sell your personal information.

4. Contact Forms and Uploaded Files

If you submit a contact form, quotation request, or upload drawings or technical files, we will use the information only to evaluate your request and communicate with you about your project.

Please do not upload confidential, export-controlled, classified, or sensitive technical information unless you have appropriate authorization to share it with us.

Uploaded files may be reviewed by our internal sales, engineering, or production team for quotation and feasibility assessment.

5. Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate the website, improve performance, analyze traffic, measure advertising results, and provide a better user experience.

Cookies may be used for purposes such as:

– Essential website operation and security
– Remembering cookie consent preferences
– Website performance and analytics
– Advertising measurement and conversion tracking
– Preventing spam and protecting the website from abuse

You can accept, reject, or manage non-essential cookies through the cookie banner or cookie settings available on our website.

6. CookieYes and Consent Management

We use CookieYes to display a cookie banner, manage cookie consent preferences, and help control how cookies and tracking technologies are used on our website.

CookieYes may store your cookie consent choices so that we can respect your preferences during future visits.

For users located in the European Economic Area (EEA), the United Kingdom, or Switzerland, Google’s EU User Consent Policy may require consent before certain advertising or analytics cookies are used. Google states that this policy applies to end users located in the EEA, the UK, and Switzerland.

7. Google Analytics, Google Ads, and Google Tag Manager

We may use Google Analytics 4, Google Ads, Google Tag Manager, and related Google services to understand website traffic, measure advertising performance, and track conversions such as form submissions, quote requests, email clicks, phone clicks, or WhatsApp clicks.

These tools may collect information such as:

– Pages visited
– Device and browser information
– Referring source
– Approximate geographic region
– Advertising click identifiers
– Conversion events
– Interactions with forms, buttons, or links

Google may process this information according to its own privacy policies and applicable terms.

Where required, Google tags may adjust their behavior based on your cookie consent choices through Google Consent Mode. Consent Mode receives users’ consent choices from a cookie banner or consent tool and dynamically adapts the behavior of Google Analytics and Ads tags that create or read cookies.

8. Google Consent Mode

We may use Google Consent Mode to communicate your cookie consent preferences to Google services.

Depending on your consent choices, Google tags may operate in a limited or consent-based mode. For example, if you do not consent to advertising or analytics cookies, Google services may use limited, cookieless signals where supported, instead of using advertising or analytics cookies.

Consent Mode does not replace the cookie banner. It works together with CookieYes or another consent management tool to respect your choices.

9. Cloudflare

Our website uses Cloudflare to improve website security, stability, performance, and loading speed.

Cloudflare may process limited technical data, such as IP address, browser type, request headers, security-related request information, and traffic logs. Cloudflare may also use strictly necessary cookies for security, bot protection, load balancing, and website operation.

10. Legal Basis for Processing

Depending on your location and the applicable law, we may process your information based on one or more of the following legal bases:

– Your consent
– Our legitimate business interests
– The need to respond to your inquiry or provide requested services
– Compliance with legal or regulatory obligations
– Website security and fraud prevention

For non-essential cookies, analytics, and advertising-related tracking, we rely on your consent where required by applicable law.

11. How We Share Information

We may share limited information with service providers who help us operate our website, process inquiries, provide analytics, measure advertising performance, or protect the website.

These service providers may include:

– Website hosting providers
– Cloudflare
– CookieYes
– Google Analytics
– Google Ads
– Google Tag Manager
– Email and communication service providers
– Internal sales, engineering, or production teams

We do not sell your personal information.

We may disclose information if required by law, regulation, legal process, or to protect our rights, website security, users, or business operations.

12. International Data Transfers

Because our website and service providers may operate in different countries, your information may be processed or stored outside your country or region.

Where required, we take reasonable steps to ensure that your information is handled in accordance with applicable privacy and data protection requirements.

13. Data Retention

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, including responding to inquiries, maintaining business records, protecting our legal rights, resolving disputes, and meeting legal or operational requirements.

Quotation requests, email communications, and uploaded drawings may be retained for a reasonable period for business reference, project follow-up, quality control, or recordkeeping purposes.

You may contact us to request deletion of your personal information, subject to any legal, contractual, tax, accounting, or operational retention requirements.

14. Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, loss, or misuse.

However, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

15. Your Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

– Request access to your personal information
– Request correction of inaccurate information
– Request deletion of your personal information
– Object to or restrict certain processing
– Withdraw your consent for non-essential cookies or marketing-related tracking
– Request a copy of the information you provided to us

You may contact us at:

[email protected]

We may need to verify your identity before responding to certain requests.

16. Managing Cookie Preferences

You can manage your cookie preferences through the cookie banner or cookie settings tool on our website.

You can also control cookies through your browser settings. Please note that blocking some cookies may affect website functionality or your browsing experience.

17. Third-Party Links

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

18. Children’s Privacy

Our website and services are intended for business and professional users. We do not knowingly collect personal information from children.

If you believe that a child has provided personal information to us, please contact us and we will take appropriate steps to delete such information.

19. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, legal requirements, or data processing practices.

The latest version will always be available on this page. The “Last updated” date at the top of this page indicates when this Privacy Policy was last revised.

20. Contact Us

If you have any questions about this Privacy Policy, your personal information, or your cookie preferences, please contact us at:

Email: [email protected]
Website: https://www.xcmcnc.com/