Privacy Policy

# Privacy Policy

**Last updated: September 14, 2026**
**Website:** https://www.xcmcnc.com/
**Email:** [[email protected]](mailto:[email protected])

## 1. Information We Collect

When you contact us through our website, email, WhatsApp, or quotation forms, we may collect information you voluntarily provide, including:

* Name and company name
* Email address and phone number
* Country or region
* Project requirements
* Drawings and technical files
* Material, quantity, tolerance, and other quotation information

Our website infrastructure and Cloudflare may also process limited technical information such as IP address, browser type, device information, requested pages, and security or traffic logs.

## 2. How We Use Your Information

We use your information to:

* Respond to inquiries and quotation requests
* Review drawings and technical requirements
* Prepare quotations and assess manufacturing feasibility
* Communicate about your project
* Maintain business records
* Protect and improve the security and performance of our website
* Comply with applicable legal or regulatory requirements

We do not sell your personal information.

## 3. Cookies and Website Tracking

We do not currently use Google Analytics, Google Ads conversion tracking, Google Tag Manager, Microsoft/Bing analytics, or similar advertising and behavioral tracking tools.

We do not use non-essential cookies for personalized advertising, remarketing, or cross-site tracking.

Cloudflare or our website infrastructure may use strictly necessary cookies or similar technologies for website security, bot protection, network management, and normal website operation.

## 4. Cloudflare

We use Cloudflare to improve website security, performance, reliability, and protection against malicious traffic.

Cloudflare may process technical information such as IP addresses, browser and device information, request data, traffic logs, and security-related information.

We may also use aggregated Cloudflare traffic data to understand general website traffic and website performance.

## 5. Sharing of Information

We may share necessary information with service providers or internal personnel involved in operating our website or handling your inquiry, including:

* Website hosting providers
* Cloudflare
* Email and communication providers
* Our sales, engineering, and production teams

We do not sell personal information or share it with advertising platforms for personalized advertising.

## 6. Data Retention and Security

We retain inquiry information, quotations, drawings, technical files, and related communications for as long as reasonably necessary for project follow-up, business records, repeat orders, legal requirements, or other legitimate business purposes.

We take reasonable technical and organizational measures to protect your information. However, no Internet transmission or electronic storage system can guarantee absolute security.

## 7. Your Rights

Depending on applicable law, you may have the right to request access to, correction of, or deletion of your personal information, or to object to certain uses of your information.

To make a privacy-related request, please contact:

**[[email protected]](mailto:[email protected])**

## 8. Updates and Contact

We may update this Privacy Policy when our website, services, or data practices change.

If you have any questions about this Privacy Policy, please contact us:

**Email:** [[email protected]](mailto:[email protected])
**Website:** https://www.xcmcnc.com/